Payment Methods
WholesaleChina.org accepts wired transfer (T/T), major credit cards, PayPal, Western Union, and letter of credit (L/C). For small to medium orders, WholesaleChina.org recommends major credit cards, PayPal, or Western Union for quick payment processing. Letter of credit (L/C) is available for very large orders only.
Processing Orders
Unless otherwise specified in the order, no order will be processed until payment is made according to the payment terms set forth in the order. Orders that are pending for payments for over 3 weeks may be automatically cancelled unless buyers explicitly request to keep them open.
Transaction Limits
Wired transfer (T/T) has no transaction limit. Letter of credit (L/C) has a US$100,000 minimum per transaction limit. Major credit cards have a US$30,000 maximum per transaction limit. PayPal has a US$10,000 maximum per transaction limit. Western Union has a US$5,000 maximum per transaction limit.
New buyers and buyers who have never purchased from WholesaleChina.org before and are not able to provide proof of credit profile may have lower initial transaction limit for using credit cards and other online payment methods.
For payment using credit cards or PayPal, split payments from multiple credit cards or PayPal accounts to a single order is not accepted.
Payment Clearance Time
Payment using major credit cards and PayPal takes 1 working day to clear after receipt. Wired Transfer (T/T) takes 2 working days to clear. Western Union takes 1-2 days to clear. eCheck takes 4-7 working days to clear. Typical payment clearance time is estimated only and may vary by the payment processors.
Billing Address versus Shipping Address
WholesaleChina.org will do its best to protect the interests of credit card and online payment account owners. For credit card and PayPal payments, we ship to confirmed billing addresses only. Buyer with verifiable credit record or has purchased from WholesaleChina.org can choose alternative shipping addresses. If WholesaleChina.org is unable to verify the shipping address and the buyer has never purchased from WholesaleChina.org before, the order may be automatically cancelled after a few working days and the payment will be fully refunded immediately via the original form of payment.
Credit Verification
Buyer paying with a credit card that fails either the automated Address Verification System (AVS) test or Card Code Verification (CCV) test may be requested to provide photocopies of recent credit card statements, and a photo ID card to prove the billing address and his/her identity before the order can be processed. Such verification will be done only once for each new credit card that fails one of tests.
Buyer using a PayPal account that is unverified and does not have any confirmed shipping address on file may be requested to provide photocopies of recent credit card statements or bank statements, and a photo ID card to prove the billing address and his/her identity . Such a verification will be done only once for each new PayPal account.
If WholesaleChina.org is unable to verify the buyer's identify or the shipping address, the order will be automatically cancelled after a few working days and the payment will be fully refunded immediately via the original form of payment.
Buyer applying for revolving credit account with WholesaleChina.org may be subjected to additional credit verification in the form of business license, third party authoritative credit profile report (such as D&B DUNS number), bank account verification letter, tax returns, billing statements, and photo ID's of the business owners.
Price Validity
All price quotes in the order have a validity period. If the price validity period is not specified in the order, the default validity period is 1 week. Payment made after the valid period may be subjected to a significant price adjustment to align with the manufacturing cost. Buyers are recommended to make prompt payment after an order has been created as some products are subjected to frequent price fluctuations.
Unless agreed otherwise by WholesaleChina.org and the buyer, WholesaleChina.org reserves the rights to change any price at any time before the order is secured by initial payment.
Payment & Account Balance
Unless specified otherwise in the order, the default payment term is full payment in advance. For larger orders, buyers who show a good payment history from previous purchases from WholesaleChina.org may choose to have deposit first + remaining balance before shipment. Any remianing balance must be fully paid within 2 weeks from the date the order is ready to ship. Failure to pay the remaining balance will be treated as repudiation by buyers. Buyers who show verifiable credit records from approved countries and have long relationships in good standing may be qualified for applying for revolving credit accounts.
Transaction Fees
There is no transaction fee for most orders placed via our online order system. Wired transfers (T/T) less than US$500 may incur a US$9 transaction fee. Buyers are responsible for all fees charged by their local banks or Western Union agents. Large orders paid using credit cards or other online payment methods may incur additional transaction fees.
Default in Payment
If buyers become default in payment, WholesaleChina.org at its option may defer the order shipment and delivery until the default is resolved, or may treat the default as a repudiation by buyers, resell the goods and may hold buyers liable for such damages as WholesaleChina.org may incur, including consequential and incidental damages. All paid deposit by buyers may be forfeited.
Payment Dispute & Chargeback
Buyers agree to contact WholesaleChina.org to address any payment issue before filing formal chargeback or payment disputes. In most cases, issues with orders are due to miscommunication and can easily be resolved. If a buyer files a formal chargeback or a payment dispute without a just reason, or the dispute is judged in favor of WholesaleChina.org by the bank, the credit card issuer or an independent arbitration party, buyer agrees to pay all fees related to the dispute or chargeback and will not seek further dispute for the same transaction.
Online Payment Safety
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. WholesaleChina.org uses the most advanced form of SSL software available: 256-bit encryption. To learn more about SSL, please follow this link www.verisign.com.
Access to all of our users' information is restricted. WholesaleChina.org operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Buyer's credit card information is used for processing order only. Only the last few digits of your credit card number are stored in our database for verification purpose. WholesaleChina.org DOES NOT store full credit card number in any server.
All WholesaleChina.org servers, including web servers and database servers, are housed and maintained in a very secure data center in United States of America (USA). Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple checkpoints, firewalls, and password protection. The servers on which we store personally identifiable information are kept in a secured environment. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
All employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure that our customers' information remains protected.
Warranty Terms and Conditions
Product quality is a top priority for WholesaleChina.org. WholesaleChina.org offers 12-month warranty against defects for all products sold from the date of receipt. The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, damage due to accidents, physical force, water, fire, power surge, acts of God, or other misuse.
Pre-shipment Quality Assurance Check
WholesaleChina.org checks all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. Custom-made products will go through additional checklist as required by the customers.
For small orders and samples, WholesaleChina.org executes the quality assurance check for all products. For large orders, WholesaleChina.org uses the Acceptable Quality Level (AQL) industrial standard to ensure high product quality.
Screening Vendors and Factories
WholesaleChina.org may use third party assembly factories to produce the products and periodically screen vendor and assembly factories to maintain highest quality standard. Each quarter and whenever needed, WholesaleChina.org will review and evaluate the vendor suitability based on customer feedbacks, factory facility and performance.
Factories that do not meet WholesaleChina.org's high quality standard are excluded from being a vendor. New factories that offer good quality and services will be added. All suppliers' quality data will be permanently stored in WholesaleChina.org's database for future reference.
Warranty Period Start Date
The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller.
Significantly Not-as-described Items
Significantly not-as-described items include completely different items, wrong memory capacities, wrong localized formats, and product colors that are different from what buyers explicitly request. WholesaleChina.org does not accept returns of goods due to difference in packaging, associated accessories, or product color unless customers explicitly indicate the requirement in writing in their order comments.
Before Returning Items
Most product issues are due to product misuse and can easily be resolved. Please contact our support staff at support@WholesaleChina.org.com before initiating complaints with your online payment or credit card payment providers.
Once our support staff receives your ticket, we will review the issue and offer technical help and resolution. If we believe the product may be defective or significantly not as described, we will issue you a Return Merchandise Authorization (RMA) for returning the items. Items returned without an RMA will not be processed.
Procedure for Returning Goods
1. Customer opens a support ticket detailing the order number, product model number, nature of the problem, and a step-by-step description of how to reproduce the problems.
2. WholesaleChina.org offers technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip for enclosing with the returning goods.
3. Customer should immediately return the items by normal post office air mail using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.
4. WholesaleChina.org receives the returned goods and informs the customer. Options for replacement / service / refund are clarified if available.
5. WholesaleChina.org checks the goods to verify the claim. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.
The returned products must be received by WholesaleChina.org within 30 days from the date the RMA is issued. Returned product received beyond the return period, not in original brand new condition, or has any part missing, may not qualify for warranty.
For valuable items, customers are advised to purchase insurance in case the items are damaged or lost during the shipment. WholesaleChina.org is not responsible for any damage or loss during the return shipment to WholesaleChina.org.
Handling Returned Items
Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If original models are not available for replacements, WholesaleChina.org will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or ask refunds. Original shipping costs are non-refundable except for significantly not-as-described items.
If WholesaleChina.org verifies that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to them. If buyers refuse to pay for the return shipping cost, WholesaleChina.org reserves the rights to deduct a minimum of 25% restocking fee before issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances.
In the rare case that buyers return similar items purchased from other vendors, WholesaleChina.org will notify buyers and is not responsible for replacing or repairing the items. Buyer must pay the shipping cost and may need to pay a USD$3 administrative fee per item before the items can be returned to buyer.
Return Shipping Cost Responsibility
For significantly not-as-described items shipped to buyers, WholesaleChina.org will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.
For defective products, customer is responsible for the return shipping cost to WholesaleChina.org and WholesaleChina.org is responsible for the shipping cost back to the customer.
For frequent buyers or contracted distributors, WholesaleChina.org advises buyers to set up return schedules and accumulate enough items before returning them in bulk to save shipping cost. Please contact our support department for more detail in setting up a product service schedule.
Return shipping cost will be refunded to buyer within 10 working days after the returned items are received and verified by our support department. If the original payment is made using PayPal or credit card, refund will be made via the same way.
If the payment is made using Western union, wired Transfer (T/T) or other means, refund will be made less any fees. Frequent buyers are advised to accept the refund as credit for subsequent purchases to avoid payment fees.
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